3rd Party Management is a very popular option in today's competitve storage environement.  Having a trusted resource and PARTNER to help drive your asset's value and  development in the marketplace has never been more important.  It is not always easy to decide what to do.  Should you venture forward trying to run the property(s) in the most effective way you can, or should you look to bring in a team of experts that can ensure your property is run efficiently and optimally, maximizing occupancies, and revenues while creating a first class customer experience.  

The next challenge, if and when you decide to go 3rd party is who?  Matching your personal goals, current market,  and property standing are important points that must be addressed.  

The Storage Mall is a well seasoned operation with a track record of success handling all types and sizes of properties.  See below for more information on why are not only a great choice, but the right choice!  

Why 3rd Party Property Management:

  1. Utilize our experience and attention to detail to bring industry best practices to your operation.  The goal is to maximize the value and minimize the headaches!
  2. Immediate benefits with economies of scale in Accounting - HR - Operations - Marketing - Maintenance - Budgeting - State specific Legal
  3. Improve operations with streamlined daily tasks, industry leading software and technology, professional account management, and improved customer experience in your product.

Our Philosophy:

  1. Our staff has all of the experience you need.  Not just as long time active self storage operators and marketers, but across other parallel industries as well.  Your asset benefits directly from this "time in the game". 
  2. Tailored focus.  Not all properties and micro markets are the same.  Our ability to maximize "YOUR" operation and make it successful in "YOUR" market is the real  take away from our services.
  3. Great Corporate Citizen.  Chances are you built/bought/developed this asset in a place you've come to know really well.  May even live in the area and mingle with your customers.  We did too!  We believe in developing a neighborhood feel and taking an active role in the communities we serve.  The product is only as good as the service, now and into the future.  
  4. Communication.  We keep all principals in the loop via monthly or quaterly reporting and discussion.  Access to our corprate staff is a top priority.

Size doesn't matter:

  1. No matter how many units you currently have or intend to develop we can help steer the ship to success.  
  2. Currently running a Manned operation?  
    • Great, we have the best hiring and training programs around.  Even in today's tough environment we are still winning with people.
  3. Currently running an unmanned operation?

    • Great, we have industry leading technologies designed to reduce overhead AND provide an enduring customer experience.


  1. Love your name/brand? Love your presence in the digital community?
    •  Then let's leverage that and keep it going
    • Or let's get some economies of scale and run with THE STORAGE MALL!
  2. Whichever way you choose to brand your property we can accommodate and make it great.

The Key Performance Indicators:

  1.  Operations - Oversight:
    • We oversee daily operations with high efficieny and professionalism.
    • Consistant policy and procedure focus by highly trained management team.​​
    • We have a deep understanding of both physical and financial occupancy.  
    • The trick to a real high performance operation is the balance of the 2.  Optimizing physical occupancy while driving revenue performance.   
    • Maximizing the value of the asset is our ultimate goal.
  2. Revenue Management:
    • Utilizing all of the most important macro and micro economic factors to deliver increasing revenues each month.
    • From local competition, to dynamic pricing strategies, evaluating and managing discount programs.  These factors help provide a strategy which gives the market place confidence in their purchase and leads to better retention and revenue growth.
    • Creating value and differentiation among the inventory allows for incremental revenue growth that requires a fine tuned tactical approach along with team member training to drive it consistently. 
    • Developing a fair and reasonable yet consistent approach to increasing rents on existing customers.
  3. Marketing:
    • Cost effective yet powerful programs which help increase the brand awareness and local search results into a winning strategy to fill the pipeline.  
    • Driving demand is not easy in self storage, however the days of build it and they will come are behind us.  A fine mix of modern techniques and good old fashion customer service is the right formula.  We can help find those right ingredients and make that soup taste great and produce results.
    • Continual oversight of all programs to ensure performance on all metrics
  4. Training and Development:
    • Manuals, handbooks, documents all up to speed and packed with efficiencies and best practices.
    • Plug your staff/operation into the ongoing training programs we offer designed to build a solid "SALES" foundation and "REVENUE MANAGEMENT" culture.  
    • Our training focus is built on 3 winning philosophies:
      • Education - Communication - Competition

What we Offer:

  1. Professional property daily operations
  2. Results based Lead Generation and Sales Systems
  3. Customer Experience focused Service
  4. Revenue generating programs designed to maximize your asset's value every day
  5. Modern Lien process to manage delinquent units
  6. Complete Digital Platform designed to drive and convert leads as well as service ongoing customer realtionships.
  7. Bookkeeping support for all accounting needs
  8. Property Maintenance support focused around high standards of curb appeal and functionality
  9. Hub & Spoke Operations model can absorb your location or run as "Attended" location
  10. Continuous Team Member training from On Board to Veteran focused on "Driving sales" and "growing revenues" every day.

For more information or to speak with one of our leaders, please contact us via email at


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