Friendly helpful customer service reps clean property and units

I have never rented a Storage unit before but I am really happy with my choice of Quality Mini Storage. Tammy (the Property Manager) is so nice and very caring. She is very helpful and will guarantee

Miss Sherry was fantastic, and helped me get through my set up process flawlessly. I really appreciated her help. She was also incredibly nice.

I’m confused. The email I received after booking and paying for the unit said there was a gate access code for the premises and a combination lock provided on my unit. There was neither.