How Self Storage Property Management Helps Your Storage Facility
Employing property management services for your self storage facility allows a third-party company to improve the performance of your facility; this may involve managing daily operations and employees. A self storage property management company has tools to address challenges that come with owning self storage units. Here are some ways property management can help your facility:
Optimizing Daily Operations
Storage managers may employ on-site staff to maintain the cleanliness, safety, and customer convenience of a facility; staff also answer questions from customers. Property management companies have open communication with owners and managers to improve daily operations. Some companies also help find and train new store managers.
New technologies can streamline facility expenses, including utilities and property taxes. At The Storage Mall, we offer online booking tools, including digital payment portals, to enhance customer convenience. We also collect rents and fees, and we can interface with customers regarding any inquiries or issues.
Managing Employees
Having efficiently trained employees provides customers with ideal service, so property management companies may help prepare staff to handle any issues. Some other benefits include:
- Reduce operational risk by placing trained employees at key points of contact.
- Boost tenant retention through better service.
- Free up owners from managing staff directly.
One aspect of training may involve keeping store managers aware of the business’s standard operating procedures (SOPs). These include self storage facility SOPs for customer service, security protocols, and emergency procedures. Property managers also conduct staff planning and scheduling, such as assigning managers to the right tasks specific to your facility, and we implement employee timekeeping policies to help monitor their work hours and tasks. This benefits your unit by aligning staff schedules with peak seasons or daily use times.
Fine-Tuning Revenue Management
For self storage property management owners, managing revenue and finances can be complex, so it’s helpful to have experienced support. Managing monthly expenses and income involves reviewing financial statements. This allows the property managers to determine ways they can promote growth in revenue and customers. Services include managing inventory, bank deposits, and budgeting. The Storage Mall works with you to improve operating finances to have profitable rental rates.
One potential challenge of revenue management is rent delinquency. Our team has strategies in place to help improve the process of obtaining rent. We provide a rental agreement that outlines the terms and conditions, send multiple reminders to tenants, and offer flexible payment options, particularly for clients experiencing temporary financial hardship. Clearly stated policies and follow-up help avoid missed income opportunities and can lead to increased retention.
Give Your Self Storage Property Management a Boost
A property management company that assists owners with finances and managing employees can enhance your facility’s operations. The Storage Mall Management Company conducts regular visits to the facility to make sure it is clean and presentable for customers. We leverage data with analytical tools to make decisions to acheive greater efficiency and adapt to any needed changes. Contact us to work with an experienced team that will tailor solutions to your unique needs.