I rented here for about a year. Tracy was always pleasant and professional. It’s a great location, near but not in the city center. It’s clean and fence... Read More

I rented here for about a year. Tracy was always pleasant and professional. It’s a great location, near but not in the city center. It’s clean and fenced and no matter how much or how little you have the is a unit that fits your needs. Any questions or difficulties are handled smoothly and quickly by the on site Manager, Tracey. She’s the best.

We needed storage for two weeks in between college apartments. It was easy to access. Evidently my child didn’t put the lock on properly and was out of tow... Read More

We needed storage for two weeks in between college apartments. It was easy to access. Evidently my child didn’t put the lock on properly and was out of town when the manager noticed. She called to notify us and then was able to fix it for us so we didn’t need to make a trip.

We used the 5x5 storage unit for summer storage during break. It was the perfect size and the whole experience with the office was incredible. Very safe and sec... Read More

We used the 5x5 storage unit for summer storage during break. It was the perfect size and the whole experience with the office was incredible. Very safe and secure facility too. Would definitely use again

Tracey was extremely nice and helpful. She was there on the premises to answer all of my questions and solve any problems. I will definitely be renti g from her... Read More

Tracey was extremely nice and helpful. She was there on the premises to answer all of my questions and solve any problems. I will definitely be renti g from her again.

Tracey was super helpful in finding us a storage unit last minute. She made it all run so smoothly from checking in to checking out. Highly recommend!!

Our college student needed to store his furniture for the summer move out/ move in time. Tracey, the onsite manager was wonderful & easy to work with. The stora... Read More

Our college student needed to store his furniture for the summer move out/ move in time. Tracey, the onsite manager was wonderful & easy to work with. The storage area itself was clean and well secure! Not just locking our unit, but the security to get thru the gate. We will definitely use them again if needed. Highly recommend!

Gateway storage made storing my son’s dorm room items easy and cost-effective. We live out of state so Gateway made it easy to lease the unit and were extreme... Read More

Gateway storage made storing my son’s dorm room items easy and cost-effective. We live out of state so Gateway made it easy to lease the unit and were extremely helpful to my son and I whenever we had questions or concerns. Highly recommend them!

I've been so impressed. By the good friendly helpfully staff and the fair pricing. Tracy on the office was very helpful and knowledgeable , she really answered ... Read More

I've been so impressed. By the good friendly helpfully staff and the fair pricing. Tracy on the office was very helpful and knowledgeable , she really answered all my questions.

Tracey, has been a such a great help getting everything processed. She is also Professional & knows her job very well. I highly recommend her.

Gateway Storage was great to work with! Tracy walked me through the whole process and was very helpful. If you’re looking to store anything while away from sc... Read More

Gateway Storage was great to work with! Tracy walked me through the whole process and was very helpful. If you’re looking to store anything while away from school for the summer this place is great!

Please, please, PLEASE VISIT TRACY!!! This woman is knowledgeable and beautiful in every way. She took the time out to explain everything there is to know about... Read More

Please, please, PLEASE VISIT TRACY!!! This woman is knowledgeable and beautiful in every way. She took the time out to explain everything there is to know about how the storage facility works. At the end of our conversation I asked for a hug because of how sweet and understanding she was. I will never store my things anywhere else as long as she is working at this location!! #librababy!!

We had such a great experience! Tracy helped me throughout the entire process! I am in Houston, Texas and my daughter attends MIZZOU. Tracy worked with me long... Read More

We had such a great experience! Tracy helped me throughout the entire process! I am in Houston, Texas and my daughter attends MIZZOU. Tracy worked with me long distance and then assisted my daughter when she arrived! I 100% recommend Gateway Storage! Thanks Tracy!

Safe and secure needing a pass-code for entry and video cameras everywhere. Tracey gives 24 - 7 on site management and is friendly and helpful. Convenient to c... Read More

Safe and secure needing a pass-code for entry and video cameras everywhere. Tracey gives 24 - 7 on site management and is friendly and helpful. Convenient to colleges and downtown.

I’ve been renting out through them for 6 months now and Tracy is always very sweet and helpful with whatever it is you may need, plus their pricing is afforda... Read More

I’ve been renting out through them for 6 months now and Tracy is always very sweet and helpful with whatever it is you may need, plus their pricing is affordable. Thanks Tracy for all your great works, for that I’m leaving a 5 star review. I highly recommended renting through Gateway Self Storage. :)

Loving all the updates, the facility is nice and clean. Tracey is very friendly and knowledgeable, she will go out of her way to make sure your experience is th... Read More

Loving all the updates, the facility is nice and clean. Tracey is very friendly and knowledgeable, she will go out of her way to make sure your experience is the best that it can be.

Facility is clean and well managed. Very close to Mizzou. Great place for students to place their stuff for the summer.

Great storage place. 5 min away from Mizzou. Tracy, the owner of Gateway, showed me around and showed me how the lock works. Excellent customer service!

Tracy made the process easy! Also it’s convenient they have discus padlocks for sale for only $20.

We bought a unit from this place from the auctions and honestly we didn’t know much but the amazing lady upfront (Tracy) was super super sweet she realized we... Read More

We bought a unit from this place from the auctions and honestly we didn’t know much but the amazing lady upfront (Tracy) was super super sweet she realized we didn’t have a lock and she helped us out and gave us one to use temporarily. She’s a great person! Super friendly. She will take good care of you if you buy from here!

Tracy was awesome! I called, made an appointment and she got me taken care of in a jiffy. Great customer service!

Tracy made my process really simple and easy and she was a very nice lady thanks Tracy

Tracey made sign-up process and check-in very easy. Also I was referred to Gateway by a tent that received proper credit.

Tracy was awesome to work with quick easy transaction and don't mind helping if there's a problem. Great place to rent or to buy units at auction

Great customer service, great area, and best pricing in town . 10/10 I recommend!

Tracey was very and made things easy and quick.

Great locale for me, clean, easy access. Tracy in the office is always helpful and fun. I think the only way it could be better is if it was free.

Tracey is awesome. The entire process was so quick and easy. So much simpler than trying to ship things. Very grateful.

Tracey was very helpful, informative and extremely nice.. I would send everyone I know to Gateway Storage....

Was very pleased with the storage space, location, and customer service. Used the space to store tailgating equipment during the football season. It was exactly... Read More

Was very pleased with the storage space, location, and customer service. Used the space to store tailgating equipment during the football season. It was exactly what I needed at a good price. Will be back next season.

Even though she wore a t-shirt touting her choice for President (politics...yuck!) I found Tracey to be very kind, courteous, polite, professional, and warm. I ... Read More

Even though she wore a t-shirt touting her choice for President (politics...yuck!) I found Tracey to be very kind, courteous, polite, professional, and warm. I knew my items were safe when they were there.

Great service! Tracy was super friendly and excited to answer any questions I had. The unit is easy for me to access, secure from others and has lots of space!

Tracey was awesome and super outgoing! Process was very easy !!

Great first experience! Tracy was a huge help making everything quick & easy.

Great experience and very nice people that made the process very smooth.

Tracey was very helpful, property is nice and clean, would definitely recommend this place if you're looking for storage

Had a great experience and Tracey is wonderful and so nice!

I went to Gateway to view the units they had for rent for my sister. We also looked at other places that was even less money. We choose to rent here because of ... Read More

I went to Gateway to view the units they had for rent for my sister. We also looked at other places that was even less money. We choose to rent here because of the wonderful customer service and friendliness that we received from Tracey. She is a special lady and made our day.

Tracy was very nice and very helpful. The storage units we're very clean.

Tracy the manager was very helpful and the facility is very nice and clean

I had a lot of clutter I needed to put away. Tracey made the whole process go extremely smooth and the prices are fairly affordable!!

I met a nice lady name Tracy I have been living in the area about a year and noticed improvement at this storage so I decided to buy me a storage unit. Tracy ha... Read More

I met a nice lady name Tracy I have been living in the area about a year and noticed improvement at this storage so I decided to buy me a storage unit. Tracy has done a great job with the place very great customer service fair price, and I would highly recommend this place

I was having issues trying to pay online and so called their afterhours customer service provider was terrible. They claimed I owed three times more than I did.... Read More

I was having issues trying to pay online and so called their afterhours customer service provider was terrible. They claimed I owed three times more than I did. Having rented from the location for 22 years, I was very frustrated. So I wrote a scathing review here. Very soon after that one of the owners called and explained the hiccups they were having with recent updates to the online payment system. I work in IT, so I totally understood. They also expressed much dissatisfaction with the afterhours customer service provider they had hired. They then provided a way to pay my bill and even gave me a discount to compensate for my time and stress. This facility is clean, easy to access, at a good location (especially for students), family-owned and highly secure. But most importantly, the owners are responsive to their customer's concerns and are striving to provide the best storage facility they can.

I have never seen such a well kept well secured facility like this one! Friendly staff and great location!

10/10 would use this storage again. Great for college students. Really well managed.

I was so glad to pick this storage place during my move. The manages were great and knew their business. Plus carts were available to help me move my things. I ... Read More

I was so glad to pick this storage place during my move. The manages were great and knew their business. Plus carts were available to help me move my things. I had a great experience here.

The owners are kind and detail oriented people, their buildings are clean and well-secured, I've never had such a positive experience with a storage facility in... Read More

The owners are kind and detail oriented people, their buildings are clean and well-secured, I've never had such a positive experience with a storage facility in my whole life as I have with this one!

As a customer for two full years, I can't say enough about how nice the owners are. Friendly and courteous. I moved my stuff out three months after paying for s... Read More

As a customer for two full years, I can't say enough about how nice the owners are. Friendly and courteous. I moved my stuff out three months after paying for six months and they gave me a refund for the unused time without any questions or even a walk through inspection. I'm glad I found this storage unit place and highly recommend to anyone needing a storage unit.

Plenty of space and things are generally in good condition however the hallways have no fans or air flow whatsoever so it becomes unbearably hot in the summer. ... Read More

Plenty of space and things are generally in good condition however the hallways have no fans or air flow whatsoever so it becomes unbearably hot in the summer. I needed to go to the bathroom and intended on asking the manager but she was on a phone conversation for the longest time. There was no sign that indicated that there was a bathroom so I went across the road to go to the bathroom. Manager told me there was a barhroom after I told her where I went. The fence gates could be more secure as people could easily jump over them if they wanted to. There is no barbed wire to keep people from coming in easily.

Secure storage facility. Gates and door locks.

I suspect all the reviews listed are fake reviews, or were left by renters from the previous owners. Gateway Storage recently purchased Columbia storage, and... Read More

I suspect all the reviews listed are fake reviews, or were left by renters from the previous owners. Gateway Storage recently purchased Columbia storage, and increased rental fees about 65 percent. There is never anybody in the office under the new management, only a telephone number. I have left numerous messages asking for a callback, but never received a call. They send out emails from a do not reply email address. There seems to be no way to contact Gateway. Now they propose to charge an extra $12 per month for rental insurance, but there appears to be no way to tell them that I already have renters insurance.

Such a hassle and you would do better finding a more honest business. Our Mizzou students kept their things here in between apartment contracts for a little ove... Read More

Such a hassle and you would do better finding a more honest business. Our Mizzou students kept their things here in between apartment contracts for a little over 3 weeks. We called to let management know after our complete move out on August 18 as there was no one in the office. Spoke directly with Lauren who said she would check the empty, swept out unit and cancel the automatic withdrawl on my credit card. There is a camera in the hall that would show 4 of us moving out and I took a time stamped picture of empty, clean unit as well. I was surprised to find a charge for Sept.when I'd already paid for August. Again talked to Lauren and she reversed the charge and told us she removed my card from automatic draft. This didn't happen as my card was debited AGAIN on Oct 1 with erroneous late charges. I spent hours trying to rectify the situation and if I could get a hold of someone was told they needed to talk to "management" but no one would call back or even listen. Their "recorded lines" show we were told by Lauren that everything was resolved. I had initially been happy with the place but now just feel duped. Please save yourself the trouble.