The Role of a Self Storage Management Company

Self storage is a growing industry that provides many individuals and businesses with personal storage units. Storage units offer a convenient option for people who need more room due to relocation or lack of space. If you own a self storage company, you may have considered hiring a self storage property management company such as The Storage Mall. We can provide a variety of services to help streamline your operations and improve your profitability. 

Day-to-Day Operations and Maintenance

We can handle the day-to-day operations and maintenance of your storage facility. This includes managing daily protocols, keeping your facility clean, and providing maintenance. The appearance of your storage facility can be a determining factor for a potential customer, so we make sure that the facility is well-maintained and safe. If you want to undertake a larger-scale remodel of your storage unit, we can help manage the process. These services can help create a positive experience for your renters and potentially lead to more customers.

Rental Management

We can manage all rental-related tasks, from creating lease agreements to collecting payments. These tasks can also include communicating with potential customers, creating and managing rental agreements, processing payments, and managing billing or invoice issues. The Storage Mall is an experienced self storage property management company, and we aim to provide a hassle-free experience for you and your customers.


A common concern among storage unit renters is the security and safety of their storage facility. We can implement and manage security measures that protect your renters’ belongings. This includes installing surveillance cameras, access control systems, and alarms throughout the facility. We can also hire on-site security so there is someone who is physically present monitoring the facility at all times.


Effective marketing can attract new tenants to your self storage facility, but it may be challenging to manage, especially if you have multiple facilities or limited marketing experience. After conducting market research, our team can create marketing strategies that target people in your local area. We may use online strategies, local outreach, social media campaigns, and more. We can also manage your online presence to make it easier for potential customers to find your facility and make reservations.

Financial Management

Managing the finances of a self storage facility involves expense tracking, budgeting, revenue management, and rent collection. The Storage Mall can handle all financial aspects of your business to make sure that it remains profitable. We can conduct research to determine the market value of your units to determine whether you are being compensated fairly. We can also create profit-loss reports and provide you with the necessary tax forms to remain compliant. All of these efforts can help improve the profitability of your facility. They can also make it easier for you to manage the financial aspects of your business.

Policy and Procedure Creation

Our experience in the storage industry has given us significant insight into the most effective ways to run and operate a storage unit facility. Effective policies and procedures can help streamline your business and its operations. If you do not already have some in place, we can create and enforce reliable policies and procedures for your self storage facility. 

Customer Service

At The Storage Mall, we put a strong emphasis on customer service. We can answer customer questions, conduct tours, assist in unit selection, and address tenants’ problems. Our team is trained to be friendly and knowledgable so your tenants’ know they can bring their concerns to us at any time. We can also train staff in customer service, operational procedures, and security protocols. Properly trained staff can help your facility run smoothly and make sure renters’ concerns are addressed promptly.

The self storage industry is subject to various laws and regulations, including tenant rights, lease agreements, and property management. Part of our job is staying up to date with these laws and best practices so that we can remain compliant. This helps prevent legal issues and protect your reputation. We can also provide you with regular reports. These reports can be about your finances, occupancy rates, problems at the facility, and all other relevant information to make sure you remain compliant. If we have a recommendation that could improve your business, we communicate our ideas to you before making any changes.

Hire The Storage Mall for Self Storage Property Management

The Storage Mall Management Company is a self storage property management company that can handle all of the responsibilities that come with running a storage facility. Our efforts can help you maintain your storage units, create and maintain positive relationships with your tenants, and improve your profitability. Contact us today if you are interested in learning more about storage property management and the services we offer. We currently serve locations in New York, New Jersey, Delaware, Missouri, Illinois, Wisconsin, and Kansas.

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