Facility Reviews Summary

I live local and this location was perfectly located to suit my needs. I had to wait a little but Jerome kept me in the loop and let me know as soon as a spot was available. Few people follow through on their promises but he proved me wrong. He was a pleasure to deal with, glad I was able to get in.

We had 2 units for about a year and had no issues.

I wanted to thank Jerome at the The Shopping Mall storage facility in Townsend, DE for being the nicest and most customer service oriented person that I had the pleasure of doing business with in a long time. He was punctual with our planned appointment to tour the facility and he was very accommodating to my 1.5 yr old daughter that I had with me. The facility as a whole was very clean and very easy to navigate through. Jerome showed us a 10x10 storage space (per my request) that was clean and easy to access as well. Jerome also wore a mask the whole time I saw him per The Storage Mall's guidelines for employees. Overall it was an excellent experience and I'm glad to be giving them my business!

Super easy transaction and gentleman was a pleasure to deal with!

Friendly and helpful onsite manager. Rental process was straight forward and fast. Rental unit was clean and ready for move in on the same day.

Jerome was the best! Very helpful and knowledgeable. Helped me whenever needed. Very friendly. Great place and price. Thanks!

Jerome was very friendly, helpful and knowledgeable. Would recommend.

Jerome was great to work with while getting set up with a storage unit. He provided great service and had great recommendations for which unit would best fit my items. I would definitely recommend this place!

I have rented a storage unit for about a year and it has been a positive experience. Jerome is always pleasant and professional. I recommend this facility to anyone in need of storage.

Jerome is the best he keep everything in order and the all place is clean and organized thanks Jerome

Jerome at the Townsend location has been easy to get along with and great to work with. Would highly recommend his services

Jerome the property manager is very helpful and professional. I would recommend this location to anyone. I will be using the Townsend Storage Mall again in the future!

I have used this location several times in past 5 or so years. The property manager, Jerome has been extremely knowledgeable, helpful and efficient each time. He is truly an asset to this company and this location. I will definitely be using again.

Jerome the manager there is super friendly & professional. When I had to call to make payments or ask a question call was answered quickly.

Property manager was very helpful.

The property manager(Jerome) was very nice and explain everything thoroughly! Made it nice and easy to rent a storage. I appreciated his professionalism! Thanks

Really had a great experience getting set up as a new customer. Jerome the property manager is very friendly and really took care of us. Would highly recommend to anyone

Had a great experience in renting a storage unit - Property Manager (Jerome) was extremely knowledgeable and efficient

As a small business owner time is extremely important to me. During my recent transfer from one unit to the other, the property manager to Jerome at the Townsend Delaware site was not only helpful but extremely efficient in completing my transfer. I highly recommend the facility in Jerome for a smooth and easy transition

Jerome, the property manager, was knowledgeable and extremely helpful with helping me with the decision of what size unit will fit my specific needs.

Jerome is an awesome and friendly manager. He is easy to work with and strives for customer satisfaction.

First month here and go to get in the unit and the key pad says invalid time. It is 1:55 on a Sunday, and the number you are supposed to call for emergencies goes to voicemail.